Privacy Policy
How we collect, use, and protect your personal information.
Last Updated: April 1, 2025
1. Information We Collect
When you visit the Punjab State Lotteries portal, we may collect:
- Personal Data: Name, addressing, email, and phone number when you register or purchase a ticket.
- Verification Data: Identity documents (Aadhaar, PAN) required solely for verifying major prize claims.
- Usage Data: IP addresses, browser types, and interaction metrics to improve our services.
2. How We Use Your Information
Your data is used exclusively to:
- Process ticket purchases and deliver digital/physical tickets.
- Verify your identity legally during the prize claim process.
- Communicate draw results, policy updates, and customer support.
3. Data Security & Storage
We implement robust, government-standard encryption and secure servers to protect your personal information. Financial transactions are processed via secure, compliant PCI-DSS third-party gateways. We do not store full credit card numbers on our servers.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. Data may be shared with law enforcement or government authorities if strictly required by law, or to investigate fraudulent activities.
5. Your Rights
You have the right to request access to the personal data we hold about you and request corrections if it is inaccurate. For any privacy-related concerns, please email privacy@punjablottery.gov.in.